Avaya Contact Center 6.2 Kenalkan Ambience

Jakarta (Reuters)-a company that wants to move forward is always listening to criticism and customer complaints, but today, the era of social media, how to mengetahi when customers complain about Facebook or Twitter.

Solution provider of global business communication and collaboration, Avaya, Avaya solution offering Ambience, 6.2 Contact Centre (AACC 6.2), in order to tackle all these problems.

"If it becomes quickly manage the customer's issue, then it is definitely a customer who will be moved to another company that has a better service," said Endang's country director for Avaya Rachmawati, quoted research results call center.net Indonesia.

Serves as the Contact Center integrates with all devices and networks such as mall voice, chat, email, phone or even video commentary on social media about the company.

"So the company could immediately take steps if there are complaints from its customers, even those devices can filter the customer comments that complain about Facebook and Twitter," Endang said occurred when media stops the event Avaya customer experience Tour at the Hotel Ritz Charlton, Jakarta Thursday (9/7).

Avaya Contact Center 6.2 Ambience will track each customer comments if the comments included complaints will soon be affected, so that customers don't have to wait too long and has a positive comment or proposal will be sent immediately to the company.

"This device directly respond to customer feedback on Twitter too at the time," he said.

The company was also able to make a promotion or advertising on the device and connect directly with your customers wherever they are located so that the system for communication between the client and the company will continue to run at any time.

Felix Leong, regional Manager for contact center solutions, Asia-Pacific assessment of the cost of a company's contact center is very large, because the company is currently creating separate divisions for contact center agents such as e-mail, telephone operators and operators of the video itself.

Rare device communications Centre that is circulating on the market today are already integrated with social media and contact center multimedia software on the market today has entered the stage of the phone, sms and email only.

"An application of Avaya Contact Center 6.2 to Ambience to handle everything, so that the company does not need to create separate entities," he said.

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Avaya Kenalkan will Contact Center 6.2

Avaya Kenalkan will Contact Center 6.2 - a company who wants to move forward is always listening to criticism and complaints from customers, but in the era of social media today, how mengetahi when customers complain on Facebook or Twitter.

Provider of global business and collaboration, Avaya communications solutions, Avaya will be offering, Contact Center 6.2 (AACC 6.2) solution, to address all the problems in question.

"If the issue of the client is not treated quickly, it is definitely a client it will be moved to another company that has a better service," said Endang for Avaya Rachmawati country Director, cited the results of the survey the Indonesia center.net.

It is a contact center that integrates with all devices and networks such as the centre commercial voice, chat, email, phone, video and even comments on social media on society.

"For the company may take immediate action if there are complaints from its customers, even these devices can filter the comments of the customers who complain on Facebook and Twitter," said Endang when media met interrupted the Avaya Customer Experience Tour event at the Ritz Hotel Charlton, Jakarta Thursday (9/7).

Avaya will Contact Center 6.2 will follow each customer comments if the comments it contained complaints will soon directly addressed, so that customers have to wait long and have a positive comment or proposal will be immediately sent to the marketing company.

"This device can respond directly to comments from the customers in Twitter too much time," he said.

The company was also able to get a promotion or advertising on the device and can be directly connected to device anywhere clients where they are located, so that the system for communication between the client and the company continues to operate at any time.

Felix Leong, Regional Director for contact Center Solutions, Asia-Pacific assessing the cost of a company to the contact Centre is very important because the company is currently creating divisions separate the email, the telephone operators contact centre operators and operators of the video itself.

Contact centre rare device circulating on the market today are already integrated with multimedia and social media software of contact in traffic on the market today centre entered the phase of the phone, sms and e-mail only.

He said "a single request for Avaya Aura can Contact Center 6.2 to manage everything that the company has no need to create operators separately,".

More about → Avaya Kenalkan will Contact Center 6.2