Provider of global business and collaboration, Avaya communications solutions, Avaya will be offering, Contact Center 6.2 (AACC 6.2) solution, to address all the problems in question.
"If the issue of the client is not treated quickly, it is definitely a client it will be moved to another company that has a better service," said Endang for Avaya Rachmawati country Director, cited the results of the survey the Indonesia center.net.
It is a contact center that integrates with all devices and networks such as the centre commercial voice, chat, email, phone, video and even comments on social media on society.
"For the company may take immediate action if there are complaints from its customers, even these devices can filter the comments of the customers who complain on Facebook and Twitter," said Endang when media met interrupted the Avaya Customer Experience Tour event at the Ritz Hotel Charlton, Jakarta Thursday (9/7).
Avaya will Contact Center 6.2 will follow each customer comments if the comments it contained complaints will soon directly addressed, so that customers have to wait long and have a positive comment or proposal will be immediately sent to the marketing company.
"This device can respond directly to comments from the customers in Twitter too much time," he said.
The company was also able to get a promotion or advertising on the device and can be directly connected to device anywhere clients where they are located, so that the system for communication between the client and the company continues to operate at any time.
Felix Leong, Regional Director for contact Center Solutions, Asia-Pacific assessing the cost of a company to the contact Centre is very important because the company is currently creating divisions separate the email, the telephone operators contact centre operators and operators of the video itself.
Contact centre rare device circulating on the market today are already integrated with multimedia and social media software of contact in traffic on the market today centre entered the phase of the phone, sms and e-mail only.
He said "a single request for Avaya Aura can Contact Center 6.2 to manage everything that the company has no need to create operators separately,".