Solution provider of global business communication and collaboration, Avaya, Avaya solution offering Ambience, 6.2 Contact Centre (AACC 6.2), in order to tackle all these problems.
"If it becomes quickly manage the customer's issue, then it is definitely a customer who will be moved to another company that has a better service," said Endang's country director for Avaya Rachmawati, quoted research results call center.net Indonesia.
Serves as the Contact Center integrates with all devices and networks such as mall voice, chat, email, phone or even video commentary on social media about the company.
"So the company could immediately take steps if there are complaints from its customers, even those devices can filter the customer comments that complain about Facebook and Twitter," Endang said occurred when media stops the event Avaya customer experience Tour at the Hotel Ritz Charlton, Jakarta Thursday (9/7).
Avaya Contact Center 6.2 Ambience will track each customer comments if the comments included complaints will soon be affected, so that customers don't have to wait too long and has a positive comment or proposal will be sent immediately to the company.
"This device directly respond to customer feedback on Twitter too at the time," he said.
The company was also able to make a promotion or advertising on the device and connect directly with your customers wherever they are located so that the system for communication between the client and the company will continue to run at any time.
Felix Leong, regional Manager for contact center solutions, Asia-Pacific assessment of the cost of a company's contact center is very large, because the company is currently creating separate divisions for contact center agents such as e-mail, telephone operators and operators of the video itself.
Rare device communications Centre that is circulating on the market today are already integrated with social media and contact center multimedia software on the market today has entered the stage of the phone, sms and email only.
"An application of Avaya Contact Center 6.2 to Ambience to handle everything, so that the company does not need to create separate entities," he said.